Third Party Maintenance
Next-Gen Data Center Support
Data Center Hardware Maintenance
What’s next-gen support? It’s an altogether new tier of maintenance for storage maintenance, server support and network hardware support.
One that’s unmatched by ordinary TPMs and even the OEMs. It’s proactive monitoring, 24/7 L3 support, self-service via a mobile app, the industry’s only First-Time Fix™ Guarantee and more.
Supported OEMs
Why Move Your Hardware Support to Park Place?
Park Place相信为每一位客户提供全面的灵活性. 这就是为什么我们提供广泛的sla，甚至会根据您需要的性能标准专门定制一个sla. Just ask!
Support for IT Hardware Still Under Warranty
With ParkView First Call™, Park Place Technologies将作为仍在OEM范围内的设备的联络点. We’ll call the OEM for you, and make sure a hardware support ticket is opened, 节省你的时间和麻烦，等待电话或检查你的电子邮件的回应.
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One Partner Across OEMs, Across the World
- 在180多个国家提供多供应商硬件支持，您可以通过减少所需合作伙伴的数量来简化IT维护.
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Extend the Life of Hardware
- 十大赌博正规老平台寿命终止(EOSL)支持可使您的投资持续运行更长时间, maximizing ROI and freeing money for other initiatives.
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Fully Automated Maintenance Experience
- ParkView Hardware Monitoring™全天候监控事故，并自动开票, triages the issue and dispatches IT support.
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Follow-the-Sun Support in 170 Languages
- Wherever you are, and whenever the need arises, Park Place提供多语言客户支持(包括L3支持).
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The Industry’s Only First-Time Fix Guarantee™
- 如果需要在5天内往返解决同一设备上的相同问题, you get one month of support on the device free.
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30-40% Less than the OEM
- Park Place结合了行业领导者对21世纪的信心,500+客户和类似于OEM的sla，显著节省成本.
The Next-Gen Data Center Support Experience
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Self-Service Management
Central Park客户门户是用于管理数据中心维护的创新单窗格 & monitoring. Key features include:
- Easy-to-read dashboard of key metrics
- Service ticket, contract and asset management
- Multi-account access
- Ability to designate multiple customer administrators
- ParkView™Hub包括安装向导和监控设备的可见性
- Accessible via PPTechMobile App
- 24-hour live chat
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Proactive Monitoring
无论您是监控存储设备、十大赌博正规老平台器设备还是网络设备， ParkView Hardware Monitoring™ 通过主动识别故障，无需客户采取任何行动，将您与维护解决方案之间的接触点数量减少到两个简单的步骤.
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First-Time Fix™ Guarantee
很多维修公司都声称自己的第一次维修率很高，但只有一家公司拿自己的声誉冒险——Park Place Technologies. With our First-Time Fix™ Guarantee if we don’t resolve your storage, server or network hardware issue on the first visit, 我们将为您提供一个月的设备维护(和监控，如果适用的话)费用. It’s that simple.
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Fully Integrated Approach
With a full suite of infrastructure management services and data center professional services, Park Place Technologies可以帮助您优化数据中心支持，超越普通tpm提供的典型故障修复维护.
Been There, Fixed That.
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~180Countries serviced
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900+Spare parts locations
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21,500+Current customers supported
Central Park Customer Portal
- Easy-to-read dashboard of key metrics
- Service ticket, contract and asset management
- Multi-account access
- Ability to designate multiple customer administrators
- ParkView™Hub包括安装向导和监控设备的可见性
- Accessible via PPTechMobile App.
- 24-hour live chat
Transaction Network Services
Communication Technology Services
Tarrant County College District
Engineer Expertise
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600+Global Professionals
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15+Years Average Experience
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150K+Service Calls 2021